Has my order shipped? Once an order is placed, it typically takes 1 business day to process. Our shipping time cut off is 12pm EST and we ship orders on business days only. We'll send you an email as soon as your order has shipped with your tracking information. An item is missing or damaged in my shipment. Please first reconfirm the contents of your order by looking at your order confirmation email that we sent out. If you're really missing an item, contact us with your name and order information and we'll work to rectify the issue quickly. If something in your package is damaged, please contact us and provide images of the item you received. My order never arrived, what should I do? If you think your package has been lost please contact us. We know how important your gains are and will look into this immediately! Please allow us up to 1-3 business days to complete our investigation. Once complete, we will follow up with the next best steps. How can I make changes or cancel my order? Please contact us immediately with your name, order number and what you’d like to change. Once your order starts processing, we can’t make any changes. What payment methods do you accept? We accept all major credit cards including Visa, Mastercard, Amex and Discover. Additionally, you can pay with PayPal. After clicking "Complete order", you will be redirected to PayPal to complete your purchase securely. Google Wallet and Apple Pay are also accepted.

What is your return policy? Our team personally tests and selects only the best products on the market. This is why we only carry certain brands and items, which is what sets us apart. We know what it’s like to be a student on a tight budget. If you’re not happy with something, we’re not happy so please let us know and we’ll make it right! For unopened items: We want you to be 100% happy with your purchase. You can return any item within 30 days from the delivery date as long as it’s unopened and still in sellable condition for a full refund or exchange. We will refund the value of your returned items less the shipping costs to the original form of payment used for the purchase. We’ll also provide you with a FREE return label. For opened items: We understand you may not always love what you ordered. We’re happy to take back unopened items for a store credit within 30 days of delivery. We will provide a FREE return label and you’ll get a store credit for the product amount minus the shipping costs. I received the wrong product, what should I do? Don't worry, we will take care of this for you ASAP! If you received the wrong product, flavor, size or color, simply contact us. Give us your name, order number, the item that was not correct and what item you should have received. We will check our inventory immediately, arrange for the wrong product to be returned to us, and send out the correct product right away! What If I get sick from an item? Sometimes a product may not agree with your stomach, or you may have a negative reaction. Luckily, this is extremely rare and if it does happen it is not anything major. We will gladly give you an in-store credit or exchange. When will my credit appear after I return an item? Once your return is processed, we’ll send you a confirmation email. Please allow 2- 7 business days for the credit to appear back to the original form of payment. Where does Bubba’s Supps ship from? We ship from our warehouse in Delaware. Do I have to pay sales tax? Sales tax will be applied at checkout depending on which state you are located in. Can I speak with a someone that could help me with product recommendations? You may contact us directly by calling 1-888-322-4560 or by selecting the Contact Us tab and one of our experts will assist you.